Dane Smith

About Dane Smith

As a passionate learning and development strategist, I bring 16 years of experience transforming business outcomes with forward-thinking, impactful training solutions. Throughout my career, I’ve been dedicated to bridging the gap between strategic business goals and employee development, crafting comprehensive learning experiences that yield measurable, lasting results.From needs analysis and curriculum design to seamless implementation and effectiveness measurement, I’ve successfully led global training initiatives, often within the dynamic environment of omnichannel contact centers. My work has empowered organizations to elevate customer experience and achieve higher performance through strategically designed training programs.What sets me apart is my versatility and ability to adapt seamlessly across roles. Whether designing engaging adult learning frameworks, rolling out new training technologies, or collaborating with diverse stakeholders, I thrive at translating complex business needs into practical, engaging learning solutions that drive real impact.Core Competencies Include- Strategic Learning Program Development- Customer Experience (CX) Enhancement- Global Training Implementation- Sales Enablement & Customer Onboarding- Learning Technology & LMS Administration- Cross-functional Training ConsultationI’m passionate about developing solutions that address immediate training needs and drive long-term organizational success. If you’re interested in exploring innovative learning strategies or unlocking the transformative power of effective training, let’s connect.

Experience

1. Global Learning and Development Manager

   Enghouse Interactive

   Jan 2017 — Present · Raleigh-Durham, NC, US

   Leading end-to-end learning strategy and operations across diverse delivery platforms, overseeing comprehensive training solutions that span SaaS, hosted, and on-premises environments. Direct a multi-faceted learning ecosystem serving 45K+ active users through- Strategic development and delivery of blended learning programs, including instructor-led training, eLearning, virtual sessions, self-service resources, and public webinars- Management of global Learning Management System (LMS), optimizing user experience and training effectiveness across customer and employee segments- Executive oversight of partner certification programs, including strategic planning, budgeting, and operational execution- Leadership of content development initiatives targeting multiple markets and channels, ensuring consistent quality and relevance across all learning materials- End-to-end management of training logistics, scheduling, and delivery for both internal and external stakeholders

Skills

• Project Management
• Telecommunications
• Training
• Instructor-Led Training
• Business Development
• Instructional Design
• Captivate
• Account Management
• Strategy
• Voip