Dane Donahoe

Field Service Technician @EssilorLuxottica

Los Angeles, CA, US

Traveled to customer locations on strict timelines to perform installations, training and technical service.Represented the company in the appropriate manner including appearance, attitude and timeliness.Communicated with customers directly to assist with understanding and diagnosing issues with the products.Handled customer concerns, equipment problems, defective parts replacements and software support.Delivered and set up equipment for new ophthalmic oces, upgraded existing equipment and trained employees.Designed the orientations and arrangements of ophthalmic lanes, exam lanes and pretest instruments.Adjusted the instruments settings to best fit the clients wants and needs, simplifying workflows.Completed, maintained and processed pertinent paperwork, known for great detail and accuracy.Worked internally with other teams to communicate the status of installations and repairs.