Daniel Jones
Coach Operations Lead @Etech Global Services
Signup · Get unlimited contacts
WORK HISTORY
Coach Operations Lead @Etech Global Services
As a Servant Leader, my primary responsibility is to coach, develop, and train my team to exceed\\\\nsales goals by removing impediments and translating KPIs into actionable behaviors. Our specific\\\\nmarket changes monthly, and so I have found that implementing an agile approach empowers my\\\\nteam to respond immediately to change, without sacrificing quality or drive.\\\\n\\\\nKey Accomplishments:\\\\n Top coach of 30+ teams for agent retention and satisfaction 2020 and 2021.\\\\n Champion Empathy and Transparency to resolve conflict\\\\n Mentor agents both towards skill development and leadership training\\\\n Empower 3 teams of 4-6 agents\\\\n Improve and refine behaviors and techniques meeting weekly iteration commitments.\\\\n Increasing average agent commission placement to within top 10% of teams.\\\\n Oversaw the Work From Home Rollout and Remote Development Project for 40+ agents.\\\\n Remove impediments and blockers eliminating loss-of-time, security concerns, and\\\\nestablishing remote collaboration tools\\\\n Consistently empower my agents to perform within the top 10% across over 25 KPIs out of 30+\\\\nteams.\\\\n Sales, Satisfaction, and Efficiency metrics\\\\n Implement retrospectives to improve quality and responsiveness\\\\n Increase agent feedback to facilitate buy-in and ownership\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Northwestern State University
Bachelor of Arts - BA
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.