Dana Wood

About Dana Wood

I\'m a Senior Director of Operations Transformation with over 20 years of leadership experience and a proven track record of driving enterprise-level change. I specialize in operational strategy, Agile transformation, and execution across large-scale operations, systems, processes, and digital platforms. I bring a bias for action, sharp instincts, and a relentless focus on measurable impact, achieving $140M+ in cost savings and enabling a 19% year-over-year growth in fiber broadband. My passion lies in building high-performing teams, orchestrating cross-functional alignment, and turning complexity into clarity and execution. I’ve led Agile-at-scale initiatives that elevated performance, accelerated digital evolution, and aligned complex workflows across multiple Operational domains. My leadership style is grounded in transparency, empowerment, and strategic enablement. I thrive in environments where transformation isn’t just a buzzword, but a mandate! Whether guiding frontline operations or shaping transformation at the executive level, I bring deep operational insight and the execution mindset needed to make change real

Experience

1. Senior Director of Operations - Agile Transformation Teams

   Frontier Internet

   Jan 2022 — Present · Dallas-Fort Worth, TX, US

   Lead Agile Transformation efforts across large-scale operational domains, including dispatch operations, capacity planning, and field enablement, impacting over 100+ teams and delivering measurable business results.Achieved $140M+ in operational savings by driving efficiency improvements through process automation, system enhancements, and cross-functional collaboration.Orchestrated Agile-at-scale transformations to optimize systems, streamline workflows, and drive performance improvements across network operations, field teams, and digital platforms.Empowered cross-functional teams, providing guidance and leadership in overcoming challenges while maintaining operational agility and accountability.Drove the implementation of systems and tools that enhanced service delivery, boosted technician productivity, reduced operational expense, and elevated customer experiences through integrated digital solutions.

Skills

• Voip
• Dsl
• Customer Experience
• Ethernet
• T1
• Workforce Management
• Broadband
• Solution Selling
• Telecommunications
• Computer Network Operations
• Telephony
• Call Centers
• Ip
• Direct Sales
• Software Installation
• Mpls
• Technical Support
• Vendor Management