Dana Masouras

Senior Ticket Office Manager @Lenovo Center

Raleigh, NC, US

Oversee all Arena Ticket Office operations, including building and managing events using Ticketmaster Host, TM1, EMT, Salesdeck, and Archtics. Handle concert promoter requests, balance Ticket Office sales, and manage detailed event files, including production kills, seats on hold, complimentary tickets, event audits, ticket inventory, and sales statistics. Collaborate with various internal departments (e.g, Production) and external partners (e.g, Ticketmaster, Concert Promoters) to gather information for accurate event programming. Maintain archives for deposits, journal activity, and other key event records. Monitor event lifecycle from creation to post-show, ensuring all details are managed effectively. Handle event settlements with accountants, tour management, and concert promoters, ensuring accurate financial reconciliation. Manage part-time and full-time Ticket Office staff, including scheduling, interviewing, hiring, and training.