Dana Marquez
Customer Success- Committed to helping clients achieve their goals, maximizing their experience, and ensuring satisfaction
- Role
- Customer Success Manager at Wolters Kluwer
- Location
- Franklin, MI, US
- LinkedIn followers
- 500 followers
About Dana Marquez
Recognized as a respected and knowledgeable professional with a history of success with account management, sales, and marketing. Experience with the workflow and legal research needs of customers and presenting well-reasoned Enterprise solutions that result in long term high value relationships. Enabling law firms to unlock higher performance by streamlining operations to increase efficiency and profitability.
Experience
Customer Success Manager
Feb 2021 — Present
Partner with law firm clients to identify their goals and objectives utilizing products for their firm. Manage a portfolio of accounts to drive long-term customer success and demonstrate value of Legal Markets solutions. Expert advisor on Wolters Kluwer platforms and products. Work closely across teams, including Onboarding Specialists, Legal Research, Customer Service and Account Management to provide service to clients. Strive to deliver best in class customer experience.
Education
Mitchell Hamline School of Law
J.D.
Michigan State University
B.A., Social Relations- James Madison
Skills
- Trials
- Legal Assistance
- Contract Negotiation
- Corporate Law
- Training
- Research
- Solution Selling
- Practice Management
- Legal Writing
- Litigation
- Business Intelligence
- Litigation Support
- Business Strategy
- Westlaw
- Teaching
- Customer Relationship Management (Crm)
- Public Speaking
- Nonprofits
- Marketing
- Sales
- Legal Research
- Management
- Account Management
- Product Development
- Customer Service
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