Dana Lane
Luxury Leisure Travel Advisor @Valerie Wilson Travel
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WORK HISTORY
Luxury Leisure Travel Advisor @Valerie Wilson Travel
Conduct research, build itineraries in Pocket Travel Consultant (Axus) and maintaining databases.Support/coordinate travel, events, entertainment, etc. for high net-worth clientele.Anticipate client’s needs and have solutions ready before the client requests it.Oversee and train new concierge employees.Research destination information, hotel availability, touring, activities, etc. for client inquiries as directed.Develop relationships with clients and vendors to improve the overall service levelConfirm all components of an itinerary including: coordinating with suppliers all relevant logistic elements such as: descriptions, timings, activity level, costs (inclusions/exclusions).Create and update travel itineraries in AXUS.Update and maintain client files/profiles in Clientbase.Creating, managing, and completing travel arrangements for varying clientele.Resolve customer service issues in a timely manner.Providing support and customer service with a high degree of initiative, confidentiality, and professional demeanor.Creating correspondence, forms, and other documents while proficiently utilizing Microsoft Office.
EDUCATION
Fairleigh Dickinson University
BA
SKILLS
ABOUT DANA LANE
Dynamic Manager with experience in Procurement, Account Support, Customer Service, Human…
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