Dana Heffner

About Dana Heffner

With my experience as the Director of Operations at Courtney LLC, a family-owned business…

Experience

1. Regional Facility Manager

   EMCOR Facilities Services

   Dec 2024 — Present

   Responsible for working with maintenance personnel to ensure duties are completed safely, effectively, and properly documented within OSHA and internal standards. Develop strategies to improve overall reliability and safety of facility, personnel, and processes. Manage/Respond to breakdowns, emergency calls, and oversee time-critical repairs. Plan and oversee execution of audits, routine maintenance, and improvement projects for facility and equipment. Promote preventative and predictive maintenance program. Overall responsibility for facility management and daily operations.

Education

• The University of Akron

  Bachelor of Science

  2000 — 2009

Skills

• Event Planning
• Survey Development
• Business Planning
• Presentation Development
• Employee Training
• Marketing Event Planning
• Demand Response
• Supply Chain Management
• Sales Operations
• Energy
• Customer Service
• Report Writing
• Supplier Diversity
• Training & Development
• Client Relationship Building
• Exit Surveys
• Contract Management
• Project Management
• Consultancy
• Workforce Planning
• Project Planning
• Communication Training
• Sap
• Account Management
• Cross-Functional Team Leadership
• Change Management
• Strategic Planning
• Energy Efficiency
• Team Leadership
• Oral & Written Communication Skills
• Business Strategy
• Executive Communications
• Strategy
• Program Development
• Management
• Training
• Customer Satisfaction
• Customer Relations
• Relationship Management
• Pmo