Dana McFarland-Glosson
Senior Advocate @UnitedHealthcare
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WORK HISTORY
Senior Advocate @UnitedHealthcare
Answer inbound phone calls from members and providers • Identify the type of assistance needs benefits, claims, prior authorizations for treatment, explanations of benefits • Research and resolve complex medical and pharmacy claim for best resolution • Develop and maintain productive conversation while on call with member, provider, or pharmacy• Resolved complaints to avoid escalation to higher level of service to managers • Efficient in ISET and ACET, maintained high level of metrics• Ensured accurate follow up to member and or provider regarding claims, benefits or prior authorizations • Capable of learning and executing new applications and procedures seamlessly
EDUCATION
The University of Texas at Austin
Psychology
Sul Ross State University
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT DANA MCFARLAND-GLOSSON
Versatile, collaborative and transformative Community Liaison and Marketing Management…
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