Dana Fialco-Masters

About Dana Fialco-Masters

Product Manager | Content Strategist | Technical Writing ManagerI am a Product Manager with a focus on building tools to manage and distribute content. Having managed large teams of technical writers and content strategists for much of my career, I have refined a focus in solving business problems via content: devising effective solutions for client and senior internal stakeholders, all while adhering to internal budget, efficiency, and business strategy.As a Product Manager, I thrive on finding and understanding client needs, patterns, and interactions and devising creative solutions. I have grown a client facing user assistance product suite from online user guides to a full service array of release notifications, promotional pushes, contextual help, and critical business notifications. I have bridged content strategy and client user experience to create end-to-end systems with scalable authoring and content management and effective end user UI.

Experience

1. Head of Product Documentation and User Assistance

   Bloomberg

   Jul 2015 — Present

Education

• Punahou School

  High school

  1988 — 1992

• Brown University

  Bachelor of Arts (B.A.), English and American Literature

  1992 — 1996

Skills

• Blogging
• Team Leadership
• Copy Editing
• Information Architecture
• Management
• Creative Writing
• Project Management
• Outsourcing
• Business Analysis
• Editing
• Copywriting
• E-Learning
• Writing
• Public Relations
• Technical Writing
• Strategy
• Training
• User Experience
• Content Strategy
• Leadership
• Software Documentation
• Public Speaking
• Content Management
• Visio