Danae Bianes
Senior Customer Success Manager & Product Manager @Keystone Education Group
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WORK HISTORY
Senior Customer Success Manager & Product Manager @Keystone Education Group
Oslo, NO
Keystone Education Group is a leading provider of educational solutions, dedicated to connecting aspiring students with partner universities through our Apply product. We are committed to enhancing the application and lead nurturing experience for both students and stakeholders. I was promoted to Senior CSM in addition to Product Manager responsibilities, which means that I look after the customer experience of our partners and collaborate cross-departmentally to reduce churn and improve our products & services. I play a crucial role in the development and enhancement of our Apply product, leading the evolution of this platform, ensuring a seamless and efficient experience for both our internal team and our partner universities. I am responsible for driving technical improvements and maximizing the capacity and results delivered by Apply.+ Product Strategy: Develop a comprehensive product strategy for Apply, aligned with Keystone Education Group\'s mission and objectives.+ Stakeholder Engagement: Collaborate with partner universities and internal teams to gather insights and feedback to drive continuous product improvement.+ User Experience: Champion the user experience by understanding the needs of students, universities, and internal team members, and translate these insights into user-centered product features.+ Technical Enhancements: Work closely with the development team to improve the technical infrastructure of Apply, making it more robust, scalable, and efficient.+ Cross-Functional Collaboration: Collaborate with cross-functional teams, including developers, designers, marketers, and customer success to ensure the successful execution of product initiatives.+ Product Launch: Lead the successful launch of feature improvements, ensuring smooth transitions and clear communication to stakeholders.
EDUCATION
Hofstra University
Master of Arts (M.A.), Linguistics: Forensic Linguistics
Bowling Green State University
B.A., German, Film Studies
Johannes Gutenberg University Mainz
Study abroad year, Germanistik, Filmwissenschaft
ABOUT DANAE BIANES
As a Senior Customer Success Manager and Product Manager, I have extensive skills in building relationships, managing a portfolio of accounts, and advising on best practices while attending to quality control. In my current role at Keystone, I help universities with their recruitment and enrollment of international students via digital marketing strategy, CRM software, and lead nurturing. I also work closely with our sales, product, and marketing departments to grow business and improve our user experience for all stakeholders. I fully believe in widening educational opportunities for all. Before COVID, I served in the Peace Corps as a university instructor in Ukraine. In the US, I\'ve dedicated over hours of teaching instruction to prepare students for higher education. My Customer Success journey began when I was managing renewals and operations at a competitive college prep learning center in the Seattle area while advising students on their college roadmaps. Throughout my international career in Norway, Ukraine, and the US, I have learned the importance of proactive communication and strategic goal-setting. I have an extensive background in the ed tech/public service sector as well as in office management & administration.I satisfy my passions and curiosity for the world via traveling, reading voraciously and running a book club, volunteering and leading in and out of the workplace. If any of this resonates, I\'d be happy to speak with you!
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