Dana D. Shutters

About Dana D. Shutters

Thirty-seven years of progressive Insurance Operations experience within the Property and…

Experience

1. Commercial Insurance Executive, Underwriting Operations

   Liberty Mutual Insurance

   Mar 2013 — Present · Fairfield, OH, US

   Commercial Insurance Centers of Excellence. Policy and Premium Audit Production for Business Insurance Middle Market and National Insurance Casualty, National Insurance Specialty & National Insurance Property Business Segments. Strategy, governance, consistency, and continuous improvement across three campuses - including Service Level Agreements, Quality Assurance, Policy Administrations Platforms (IT), Employee Engagement and Stakeholder Management. Value Streams include Prospect Quoting, New Business Issuance, Renewal Quoting, Renewal Issuance, Endorsement, Cancellation, Reinstatement, State Filings & Bureau Criticisms, and, Premium Audit Rating & Issuance. Team Scale: 250 +Annual Premium Processed:$3.1 BillionAnnual Transactions Processed:

Education

• Queens University of Charlotte

  Business Administration, Management and Operations

  1980 — 1984

Skills

• Insurance
• Workers Compensation
• Vendor Management
• Process Improvement
• Business Process Improvement
• Business Analysis
• Strategic Planning
• Program Management
• Change Management
• Commercial Lines
• Budgets
• Project Management
• Six Sigma
• Lean Six Sigma
• Business Ethics
• Compliance Management
• Regulatory Compliance
• Customer Experience Management
• Customer Experience Analysis
• Customer Experience Design
• Business Process Analysis
• Operations Management
• Reinsurance
• Quality Assurance
• Commercial Insurance
• Sdlc
• Underwriting
• Professional Liability
• Property & Casualty Insurance
• Pmo
• Risk Management
• Team Building
• Customer Insight