Danadra Mitial
Director - Business Strategy & Operations (Client Services) @Visa
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WORK HISTORY
Director - Business Strategy & Operations (Client Services) @Visa
Atlanta, GA, US
Responsible for driving Client Services’ strategic direction, fostering transformation, and ensuring successful execution of key Knowledge Management initiatives. Execute our Knowledge Management strategy which includes the acquisition, organization, sharing and utilization of content with use of the latest AI technology. Collaborate with cross-functional and regional teams to implement strategic initiatives, including managing project timelines and reporting. Establish and maintain a governance structure and high level of standards. Analyze data identify trends in client request, opportunities for improvement content development, and areas where the customer experience can be enhanced. Communicate progress and outcomes of strategic initiatives to key stakeholders.
EDUCATION
Clark Atlanta University
Master of Public Administration (MPA)
Georgia State University
Bachelor of Arts (BA)
ABOUT DANADRA MITIAL
I love progress and innovation. It’s exciting to see something evolve from concept to reality, whether it’s a tool or a complete program. I enjoy solving abstract problems while working collaboratively to increase efficiencies. In my previous role as Program Director for IIER, I successfully established a project management office (PMO) to include project management standards and procedures, documentation template creation, defining key metrics and trained staff on best practices. Our team lead efforts to develop and design a complex population survey, define IT requirements and sample approximately people. In former roles at the Federal Reserve Bank of Kansas City, some of my past accomplishments include migrating 20K+ users to full remote capabilities to adjust to the COVID-19 pandemic while transitioning to a new collaboration tool, achieving zero service interruptions and 90% or better service levels. I also constructed a Tableau dashboard to facilitate problem management, reducing resolution time by three hours. I’m regarded for my ability to motivate and inspire teams, work effectively in gray areas, and analyze things strategically based on the knowledge I’ve gathered from over 10 years of national and international experience. I’m interested in meeting like-minded individuals, so please connect if you feel we could be a mutual resource for each other, or if your team could benefit from someone with my expertise. Core Competencies: Project Management, Strategic Planning, Policy Analysis, Data Management, Analytics, Microsoft Office, Office 365/Teams, A-Cloud Guru/Azure, Servant Leadership, Budgeting & Accounting, SharePoint Management, Jira/Jira Align, Remedy, Research, Program Evaluation, Process Improvement, Data Visualization, Tableau, Public Speaking, Written/Oral Communication.
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