Dan Adams

Senior Product Support, Codman Specialty Surgical @Integra LifeSciences

Princeton, NJ, US

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, spine surgery, and reconstructive and general surgery.Specific Accomplishments- Two-time winner of company\'s prestigious \"Spotlight\" Award- Promoted to Senior Product Support, April 2020- Provides product support for national neurosurgical and instrument sales staff and their customers- Critiques existing customer service-related policies and procedures, improves customer interactions, including handling of phone calls and emails, issue follow-up, resolution, and closure- Reviews existing departmental policies and procedures, creates additional SOPs and WIs, when needed- Assists sales reps with equipment & instrument evaluation logistics and provides oversight related to compliance adherence- Works with legal team to review, edit, and execute customer evaluation and consignment agreements- Serves as departmental liaison with company\'s Customer Service group.

Thomas Edison State University

Organizational Leadership

Caldwell University

English

Help Desk Institute

Help Desk Management / Help Desk Director