Dana Chrisfield
Director of UX Research | Bringing Design, Product & Business Together Through Human Insight
- Role
- Director of Ux Research at American Express
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Dana Chrisfield
I lead UX research as a strategic function that aligns design, product, and business around a shared understanding of customers.My focus is building the conditions where human insight drives better decisions, elevating customer stories and perspectives, enabling deeper cross-functional engagement, and operationalizing research in ways that scale.Across financial services, fintech, technology, and academia, I’ve built and led high-performing research teams, strengthened ResearchOps, and embedded user-centered thinking into product strategy and organizational decision-making.I believe research is most powerful when it doesn’t just inform — it transforms how teams think, collaborate, and innovate.
Experience
Director of Ux Research
Jan 2020 — Present · New York, NY, US
Lead UX Research as a strategic function supporting product strategy and human-centered innovation across financial services.• Align design, product, and business leaders around shared customer insight• Elevate customer stories and lived experiences to inform enterprise decision-making• Build scalable research programs and strengthen ResearchOps• Create intentional forums for cross-functional engagement with insight• Develop and lead high-performing research teamsPositioning research not only as a source of insight, but as a driver of alignment, innovation, and decision quality.
Education
University of Massachusetts Amherst
BA, Political Science
Columbia University Mailman School of Public Health
MPH, Social Science Research
2011 — 2013
Skills
- Program Management
- Vendor Management
- Information Architecture
- Product Management
- Agile Methodologies
- Management
- Software Development Life Cycle (Sdlc)
- Spss
- Change Management
- Business Analysis
- Strategy
- Scrum
- Project Management
- Data Analysis
- Sdlc
- Process Improvement
- Integration
- Leadership
- Strategic Planning
- Analytics
- Information Design
- Management Consulting
- Training
- Customer Relationship Management (Crm)
- Business Process Improvement
- Crm
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