Dana Ayala

About Dana Ayala

I build security programs that stick and cultures that understand why they matter.(Also,…

Experience

1. Service Delivery Manager, Cybersecurity Specialist

   Iternal Networks, Llc

   Dec 2016 — Present · North Las Vegas, NV, US

   As Service Delivery Manager and Cybersecurity Specialist, I lead and mentor high-performing IT and Security teams, manage vendor relations, and ensure service quality. I’m responsible for implementing cybersecurity measures, managing vulnerability assessments, and overseeing the security of the organization’s infrastructure.Key Responsibilities:• Lead and mentor of a team of technicians, managing 600+ endpoints and 500+ tickets weekly.• Implement vulnerability management and security measures by assessing and hardening systems based on NIST, CSF, CIS, and CMMC standards.• Oversee M365 tenant management and the implementation of 30+ cybersecurity tools, ensuring ongoing maintenance and system security.• Develop and deliver Security Awareness Training (SAT) using platforms like USecure and ConnectSecure.• Create and maintain documentation using Scribe and ITGlue, including network configurations and internal/client processes.• Assist with escalated support for both internal and external clients, ensuring timely resolution of complex issues.• Lead the deployment of 300+ Chromebooks for K-5 schools as part of a yearly refresh project.Key Achievements:• Successfully implemented and configured 30+ cybersecurity tools, improving overall security posture.• Streamlined ticket note management processes, reducing ticket time errors by 98%.

Education

• Ft. Lauderdale Business School

  Assoc Equ., Business Management

  1994 — 1996

• ITT Technical Institute

  Bachelors Degre, BS, Information Secruity & SecOps

  2011 — 2014