Dana abu Daoud
Meetings and Special Events Manager @The Ritz-Carlton Hotel Company, L.L.C.
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WORK HISTORY
Meetings and Special Events Manager @The Ritz-Carlton Hotel Company, L.L.C.
Dana Point, CA, US
Plan and execute the hotel\'s meetings and special events; Assist in the implementation of departmental strategies through detailed resumes and event ordersSupport in the execution of property group and social events with a seamless turnover from sales to operations to finance and back to sales where appropriateCreate an atmosphere in all event management operations areas that meets or exceed guest expectationsInteract with guests to obtain feedback on service levels; Handle and respond to guest problems and complaintsEmpower employees to provide excellent customer service; Ensure employees understand expectations and parametersStrive to improve service performance; Emphasize guest satisfaction during all departmental meetings and focus on continuous improvementEnhancing the event experience and to increase additional revenue opportunities for the property as neededCreate opportunities to upsell during planning to achieve or exceed budgeted goals.
EDUCATION
Al-Wataniah - Syrian National School
Secondary Education Baccalaureate, Literary Branch
Santa Monica College
Associate of Arts - AA, Communication Studies
Pakistan International School of Damascus
Elementary School, British System
California State University, Fullerton
Bachelor of Arts - BA, Communication Studies
ABOUT DANA ABU DAOUD
At the helm of The Ritz-Carlton\'s events management, my role encompasses orchestrating…
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