Dana Thomson

About Dana Thomson

I’m a decision-driving director of operations with over 13 years of experience managing projects that have led to positive business outcomes and expansion. The productive work environment I foster empowers staff to collaborate effectively and strive for outstanding results. I ensure that strategic planning process align with the overall mission through strong business judgment, tact, and expert negotiation skills. I resolve complex problems through a methodical approach to conflict resolution.

Experience

1. National Director of Operations

   Wellpath

   Jan 2022 — Present

   Policy Development: Design and implement companywide policies and procedures for Office Based Addiction Treatment (OBAT). Trend Analysis: Evaluate emerging operational trends and apply a proactive approach to strategy adjustment focused on maintaining alignment between dynamic performance and business objectives. Quality Of Care: Initiate role clarity, performance measures, and strategies for personnel with the objective of providing high quality consistent care to patients. Regulatory Compliance: Create and monitor checklists, reminders, and training related to regulatory compliance measures. Key Performance Indicators: Utilize system and survey reports to identify key performance indictors (KPIs) for the objective and key results (OKR) plan. Redeveloped and structured operational workflows that improved and met KPIs. Interpersonal Skills: Apply exceptional interpersonal communication skills to foster strong relationships with political players, referral partners, and patients. Problem Solving: Solve complex problems daily, including rebrands, logistical obstacles, and conflicts. Utilized strong business development knowledge and instincts to spearhead an agency rebrand. Strategic Planning: Conduct strategic planning to effectively navigate operational issues that arise. Prioritize tasks based on business goals while maintaining the ability to pivot operations. Operational Efficiency: Rebuilt patient processes and workflows that significantly improved operational efficiency.