Dana Sevilla

About Dana Sevilla

Poised and confident operations leader who implements strategic approaches to drive profitability and has a successful track record in smooth operations, customer care, and performance improvement. Dedicated to empowering, training, and developing others to maximize company success.• 25 professional years providing exceptional client service, 9 years of leadership experience• Top producer, team player, operations manager, solution expert• Adept in supporting, mentoring, coaching, inspiring, and developing team leaders, team members, and multiple teams, solving complicated issues, organizing restructure and change, generating and reviewing data and reports, setting team and company goals, handling top tier escalations, customer retention, making risk decisions, creating and implementing new procedures, legal forms, and training materials, assisting HR with onboarding and disciplinary actions, determining promotions and demotions, calculating performance bonuses and merits, controlling department finances, performing accurate accounting and bookkeeping, sourcing and managing vendors, coordinating calendars for company and teams, planning business travel arrangements for myself and others, organizing company events, meetings, volunteering, and team building, and promoting company culture and team member experience• Excellent written, oral, and in person communication, efficient in time management, ability to meet deadlines and keep calm under pressure, tech savvy, creative and critical thinker, self-aware and approachable, extremely organized, and keen eye for detail• Advanced understanding of varying computer programs and platforms: MS Office (Word, Excel, PowerPoint, Outlook, OneNote), Microsoft Teams, G-Suite, Adobe, Qualia, SoftPro, Zoom, Notarize, DocuSign, Snapdocs, TitlePro247, eFax, Lender portals, Digital payment platforms• Bonded and insured notary public in the State of Michigan• Real Estate and Title Insurance Professional Experience with complete understanding and know-how of the title process from beginning to end: order entry, abstracting/exam, title clearance, statusing, scheduling closings, reviewing purchase agreements and legal documents, processing closing packages, calculating closing statements, conducting closings, accounting/disbursing, recording, post-closing, final policy, and reconciliation• Worked closely with buyers, sellers, realtors, builders, attorneys, mortgage companies, third party vendors, municipalities, and other title companies

Experience

1. VP of Operations

   Title X

   Aug 2023 — Present

Skills

• Real Estate Owned (Reo)
• Closings
• Buyer Representation
• Foreclosures
• Document Processing
• Single Family Homes
• Title Searches
• Title Insurance
• Disbursement
• Deeds
• Title Clearing
• Investment Properties
• Working with First-Time Home Buyers
• Short Sales
• Process Improvement
• First Time Home Buyers
• Reo
• Customer Service
• Customer Satisfaction
• Listings
• Document Review
• Document Preparation
• Recording
• Real Estate Transactions
• Close Attention to Detail