Dana Schmeller

About Dana Schmeller

I\'m a dedicated and experienced technical writer, technical editor, and people manager. I love solving difficult problems, with a special focus on designing and improving the customer experience, from UI/UX through to the documentation, to create a coherent and friction-free customer journey. I also love mentoring and coaching others to raise the bar for the teams and organizations I\'m part of. I believe that work should be challenging and fun, and I try to make the workplace inviting for everyone. I\'ve worked as a Senior Technical Writer and Senior Technical Editor at Amazon Web Services (AWS) for the past 6+ years, specializing in Amazon WorkSpaces and AWS Storage documentation, with Amazon S3 as my main focus. Prior to Amazon, I worked in various positions at Microsoft for 18.5 years. I started as a Technical Editor and later held positions as Lead Editor, Documentation Manager, and Senior Program Manager Lead (Release). I worked on Microsoft Access, Microsoft Excel, Microsoft SharePoint Server, and Microsoft SQL Server. Specialties: Documentation (editing and writing), project/release management, localization, people managementTechnical skills: Intermediate to expert knowledge of Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Adobe PhotoShop Elements, Adobe Acrobat Pro, Asana, Acrolinx, Google apps (Gmail, Drive, Docs, Sheets), Slack, Quip, Figma, Visual Studio Code, Linux, CLI, Git, GitHub, JSON, HTML, XML, Markdown, Oxygen XML Editor, docs-as-code workflows. Strong understanding of SaaS, cloud computing, security (IAM, encryption, ABAC, RBAC), relational database concepts, content management systems (CMS), programming concepts, and coding conventions for several programming languages. Intermediate experience with using generative AI to improve productivity and efficiency.

Experience

1. Technical Writer

   ServiceNow

   Apr 2026 — Present

   Write whitepapers, FAQs, and other collateral related to cybersecurity offerings at ServiceNow.

Education

• Western Washington University

  BA, English, Writing Concentration

  1985 — 1989