Dana McRae

About Dana McRae

Building relationships to influence others to create empowering choices in their future.

Experience

1. Sr Manager, Titling & Transactions

   Inspire Communities

   Apr 2025 — Present · Charlotte, NC, US

   As the Sr. Manager of Transactions & Titles, I oversee and lead the Transactions (including Residency) and Titles teams, ensuring operational efficiency, compliance, and excellent service delivery. My focus is on process optimization, team performance, and implementing industry best practices to maximize value.Duties/Responsibilities/Essential Functions- I optimize workflows for manufactured home title transactions, purchases, and sales- I streamline residential application screening and compliance procedures- I develop strategies to reduce processing time and improve accuracy in title and residency operations- I evaluate opportunities for outsourcing and recommend solutions where feasible- I ensure adherence to federal and state regulations related to transactions, titling, and residency approvals- I oversee financial documentation, lender compliance, and fair housing regulations- I monitor and enforce company policies on manufactured home transactions and residency approvals- I develop key performance indicators (KPIs) for measuring efficiency and team effectiveness- I provide regular reports on operational performance and process improvements- I track and analyze data to support strategic decision-making.

Education

• Florida State University

  Bachelor's degree

  2011 — 2015

Skills

• Budgets
• Property Management
• Marketing
• Social Media Marketing
• Customer Relations
• Security
• Sales
• Customer Satisfaction
• Marketing Strategy
• Market Planning
• Event Planning
• Team Building
• Management
• Customer Retention
• Customer Service
• Negotiation
• Leases