Dana Koll

About Dana Koll

AXA Assistance provides medical, travel and concierge assistance to travelers outside their home area. There are an array of services including (but not limited to) providing general program information, monitoring medical admission to ensure quality of care and deploying aircrafts to transport a patient to a higher level of care. We provide assistance 24 hours a day, 7 days a week and strive to become a leader in our industry. I have over seven years in a leadership position and a successful track record providing an effective solution to complex problems. I am highly motivated to drive change through process improvement and collaborative approaches while being conscious of financial controls and deadlines.

Experience

1. Operational Resilience & Fraud Officer North America

   AXA Partners

   Mar 2021 — Present

   Operational Resilience Officer• Develop, review, and coordinate the implementation of the Operational Resilience Policy across four North American locations, ensuring strategic alignment with organizational objectives.• Support process owners in executing Business Impact Analyses (BIA), identifying critical assets, applications, and third-party dependencies to inform resilience strategies.• Design Risk Action Plans, obtaining necessary approvals from BCM and Risk Committees to mitigate vulnerabilities.• Document Business Continuity strategies, analyze options, and support validation efforts with key stakeholders for deployment.• Orchestrate incident response activities, including crisis management, incident simulations, and post-incident evaluations to ensure organizational readiness.• Assist in the coordination of IT Service Continuity requirements and disaster recovery testing, ensuring the availability and resilience of critical IT resources.• Support organizational response during incidents, ensuring adherence to established processes and communication protocols.• Develop training materials, reports, and procedures to improve team understanding, compliance, and operational efficiency.• Facilitate cross-departmental communication and collaboration to ensure cohesive and effective service delivery.• Lead initiatives for continuous process improvements, driving operational excellence and resilience enhancements.Fraud Officer• Conduct thorough research and investigation of suspected fraud allegations to gather evidence.• Exam various documents to determine whether fraud occurred.• Prepare reports that clearly state the investigations and evidence. • Create and implement preventive measures that will stop fraud.• Provide recommendations for new software tools used for fraud detection, prevention, and reporting.

Education

• Purdue University

  Master of Business Administration - MBA

  2016 — 2018

• DePaul University

  Bachelor of Arts (B.A.), Operations Management and Supervision