Dana Held

About Dana Held

Driven health care executive with proven track record of building and directing large scale business operations. Demonstrated skill as a negotiator focused on achieving cost effective solutions while enhancing customer relationships. Proven effectiveness in building agile, high performing teams quickly. Innate ability to bring strategic focus to planning process enabling full leverage of resources.

Experience

1. AVP of Medical Operations

   Pinnacol Assurance

   Apr 2015 — Present · Denver, CO, US

   Provide leadership for Medical Payment Services Department that is responsible for over 50% of Pinnacol\'s expenses in medical payment and responsible for servicing over injured Colorado workers a year. Direct Medical Operations which includes Provider Relations, Contracting, Network Management and Credentialling to provide best-in-class provider service and develop payment innovation mechanisms designed to incentivize quality outcomes while being cost effective.

Education

• University of Northern Colorado

  B.A

Skills

• Healthcare
• Management
• Data Analysis
• Marketing
• Training
• Employee Benefits
• Budgets
• Start-Ups
• Customer Relationship Management (Crm)
• Business Process Improvement
• Business Development
• Certified Trainer- Achieve Global Leadership and Customer Service
• Customer Service
• Project Management
• Strategic Planning
• Process Improvement
• Budgeting
• Program Management
• Crm
• Sales Operations
• Strategy
• Medical Ethics
• Managed Care
• Call Centers
• Insurance
• Health Insurance
• Customer Satisfaction
• Certified Nursing Assistant
• Analysis
• Executive Management
• Leadership
• Team Building
• Project Planning
• Account Management
• Pharmacy Technician Certification Program- St. Luke's Hospital