Dana Degenhardt

Senior Manager, Customer Success

Role
Senior Manager, Customer Success at Zayo Group
Location
Bozeman, MT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Dana Degenhardt

Excellent experience in coordinating, directing and leading cross-functional teams on technical projects, including systems conversions, upgrades and process improvements. Skilled meeting facilitator, proactive problem solver, and exceptional communicator for collaborating efforts to result in quality and service-driven project roll-outs. 15+ Years of experience in process definition, development and improvement. As well as development of metrics and analytical tools to facilitate organization growth and functionality.

Experience

  1. Senior Manager, Customer Success

    Zayo Group

    Oct 2022 — Present · US

    Provide leadership, direction, instruction and assistance to a team of individuals. Set performance targets for staff and continually provide feedback regarding actual performance in comparison to targets. Coach, develop and provide tactical and strategic direction to account management team who are responsible for retaining and growing their assigned customer base.

Education

  • Coon Rapids High School

    High School

    1989 — 1992

  • University of St. Thomas - Opus College of Business

    Certificate of Project Management, Project Management

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Dana Degenhardt — Senior Manager, Customer Success at Zayo Group in Bozeman, MT, US | Unifers