Dana Cummings
Business Operations | Process Improvement |Network Implementation and Operations Management
- Role
- Manager - Business Operations at Lumen Technologies
- Location
- Easton, PA, US
- LinkedIn followers
- 500 followers
About Dana Cummings
With a proven track record in operations management, process optimization, and…
Experience
Manager - Business Operations
Mar 2021 — Present
Manager of multiple teams including Process Management, Tier II Application Support, and Design Services Process Management, driving process architecture, analysis, and improvement initiatives that optimize efficiency for capital and operational expense budgetsExecute technical project, process, and program management, proficient technical writing, and in-depth support analysis. Provides process development and management and application support for over 2200 engineers, construction technicians, and program managers.Achieved a 10-fold increase in living unit inventory throughput by implementing a comprehensive process redesign and executing robust performance management strategies for the workforce.Exceeding key performance indicators (KPIs) including EBITA, NPS, and Ready For Sale through the establishment of a transparent work culture, where employees are empowered to excel and become the best versions of themselves.Demonstrated transformational leadership over transformational projects, including the seamless integration of both cutting-edge XGS and distributed split technology into the network and the substantial upgrade of the engineering design application.
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