Dana Costa

Customer Experience Specialist at JAN-PRO Systems International

Role: Customer Experience Specialist at Jan-Pro Systems International
Location: Branford, CT, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Dana Costa

I’m an operations-focused event professional with 7+ years coordinating cross-functional…

Experience

Customer Experience Specialist
Jan-Pro Systems International
Nov 2024 — Present · Alpharetta, GA, US
Oversee project execution, ensuring alignment with organizational objectives and customer experience goals.• Develop and implement retention strategies by analyzing customer data and identifying key trends.• Track project milestones and coordinate cross-functional collaboration to optimize operational processes.• Assist in National Account projects, including RFP management, stakeholder communication, and logistical coordination.• Support franchisees with service quality improvement by providing actionable insights and training initiatives.• Assist in National Account projects, including RFP management and administrative coordination.

Education

Keene State College
Bachelor of Arts (BA), Communication Studies, Philosophy Minor
2010 — 2014

Contact information

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Work email
•••••@jan-pro.com
Personal email
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Current company

Jan-Pro Of Utah

Facilities Services · 909 employees · Founded 1999 · Midvale, Utah, United States

A Fresh Perspective on Commercial Cleaning Where It\'s Only Clean When Our Processes Confirm It\'s Clean! JAN-PRO is the environmentally responsible commercial cleaning company that never compromises our service quality. Two Important Jan-Pro Movies! http://jan-pro.com/impactmovie JAN-PRO guarantees to complete all of its regularly scheduled cleaning commitments on time. JAN-PRO also guarantees to respond to, and promptly resolve, any specific service issues within one business day. Should JAN-PRO fail to meet either of these obligations, a complimentary cleaning call will be scheduled. This guarantee is supported by three unique commitments to branded services: JAN-PRO Signature Clean®, JAN-PRO Tracker®, and JAN-PRO Technics®. These Benefits Are Yours: More stable cleaning crews who know your property. More thorough and reliable cleaning every time More frequent performance evaluations and reporting More efficient cleaning technology More thorough cleaning for a healthier work environment The JAN-PRO® Guarantee is a reflection of the commitment that comes from the best training, equipment and measurable processes available. More importantly, it’s a commitment that begins with a positive attitude and a drive to always do better! This is what makes JAN-PRO a different kind of commercial cleaning company. Jan-Pro’s mission is: To provide exceptional service to our customers that is superior to any competitor, To be very easy to do business with and To build strong relationships that will last a lifetime. We will at all times do business with Honesty and Integrity. The JAN-PRO will continue with it mission to CLEAN, DISINFECT & PROTECT. We do this with not only our cleaning procedures but also our EnviroShield® spray disinfection service. This process provides 100% coverage on all surfaces of a Hospital Grade disinfectant.

jan-pro.com

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About Dana Costa

Experience

Customer Experience Specialist

Education

Keene State College

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