Dana Chung
Instructional Designer @ Gong
- Role
- Instructional Designer at Gong
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dana Chung
With a passion for design and education, I strive to incorporate empathy in creating the…
Experience
Instructional Designer
Jul 2024 — Present · Seattle, WA, US
Owned end-to-end content development lifecycle for Gong Academy customer training with 10k+ users, in different modalities (live training, videos, job aids, courses, PDFs) and using various tools (Adobe CC, Camtasia, Snagit, Articulate Rise, Google Suite, Google Gemini, ChatGPT)• Audited, prioritized, and updated existing training to reflect the most critical and relevant platform features on a quarterly basis• Partnered cross-functionally to design and launch new learning paths for personas of all levels (sales reps, managers, execs)• Led revamp of team operating procedures: standardized processes, consolidated and updated documentation into a more intuitive platform, and defined process for updates going forward.
Education
University of California San Diego
Bachelor of Science - BS
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