Dan Weinfurt
Define, Analyze, Measure, Improve, Control
- Role
- Global Service Delivery Manager, Infrastructure and Operations at SC Johnson
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Dan Weinfurt
With over 15 years of experience in IT service management, I am a passionate and effective leader of people and projects at SC Johnson, a global consumer goods company. As the Global Service Delivery Manager for Infrastructure and Operations, I oversee the managed service providers and frameworks for Incident, Major Incident, Problem and CMDB Service Delivery. I also own and manage the ServiceNow platform, ensuring its optimal performance and alignment with the business needs.My core competencies include applying Six Sigma, Lean, and COBIT 2019 principles to organize change, seek continuous improvement, and drive ITIL best practices in IT service delivery. I have successfully led several technical project deployments, managed SOW projects and resources in Europe and Asia, and established strong relationships with vendors and partners. I am a certified COBIT and CISA professional, and a lifelong learner who strives to master my executive presence and domain expertise. My mission is to bridge the gap between business and technical operations, and to deliver enterprise solutions that create value and satisfaction for the customers and stakeholders.
Experience
Global Service Delivery Manager, Infrastructure and Operations
May 2023 — Present · US
People Leader and Lead ITSM Infrastructure & Operations Manager governing managed service providers and ITSM governance framework. for Incident, Major Incident, Problem and CMDB Service Delivery. Owner of ServiceNow.
Education
MBA Marketing - Keller Graduate School of Management, Devry University
MBA, Marketing
University of Wisconsin-Madison
Business Collaboration Forum
2012
B.A. University of Wisconsin-Whitewater
B.A., Psychology
1989 — 1994
Skills
- Customer Satisfaction
- Change Management
- Strategic Planning
- Performance Management
- Management
- Talent Management
- Cross-Functional Team Leadership
- Team Building
- Project Management
- Customer Experience
- Sales
- Leadership
- Process Improvement
- Contract Negotiation
- Product Management
- Forecasting
- Customer Service
- Account Management
- Budgets
- Employee Training
- Training
- Business Process Improvement
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