Dan Waitt
Technical Support Engineer | SaaS & Cloud Support | FinOps | Security & Compliance
- Role
- Technical Support Engineer at Flexera
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Dan Waitt
I am a Cloud Computing professional with more than 7 years of experience supporting SaaS platforms for enterprises, managed service providers, and Fortune 500 companies. I have built my career at the intersection of technical support, customer success, and cloud operations, with hands-on expertise across AWS, Azure, and GCP.In my current role as a Technical Support Engineer, I focus on more than troubleshooting. I partner with customers to resolve complex issues, optimize performance, and ensure SLA compliance while collaborating closely with engineering, DevOps, and product teams to drive scalable solutions. I also develop automation that reduces repetitive tasks and improves efficiency, creating lasting impact for both the business and its customers.I am passionate about solving problems, strengthening customer relationships, and driving outcomes that directly contribute to platform reliability and business growth. As I look ahead, I am seeking opportunities to leverage my technical foundation in cloud computing and SaaS support into roles where I can continue to deliver value while helping organizations achieve their strategic goals.
Experience
Technical Support Engineer
Mar 2025 — Present · US
As a Technical Support Engineer for Flexera, I provide expert-level support to Managed Service Providers (MSPs) and enterprise clients, helping them optimize cloud spend, strengthen compliance, and streamline SaaS management.Key Achievements:• Acted as SME for CCO, SaaS and cloud cost optimization, supporting dozens of MSPs managing thousands of client cloud environments.• Resolved 100+ escalated technical issues annually, ensuring 99.9% uptime and SLA compliance across AWS, Azure, and GCP environments.• Optimized client cloud governance processes, helping MSPs reduce cloud costs by 10–15% on average through FinOps best practices.• Partnered with Product, Engineering, and Customer Success teams to streamline escalations, cutting resolution time by 20%.• Developed and improved technical documentation, FAQs, and best practices, driving a 15% reduction in repeat case volume.Core Expertise:Cloud Cost Optimization (AWS, Azure, GCP)| SaaS & MSP Support | API Integrations | Troubleshooting & Root Cause Analysis | Security & Compliance (CIS, FedRAMP)| FinOps Best Practices | Customer-Centric Problem Solving
Education
MyComputerCareer
Technical College, Information Technology Security and Administration
2019 — 2020
Westlake High School
High School Diploma, General Studies
1998 — 2002
Central Piedmont Community College
Certificate, Cybersecurity
Central Piedmont Community College
Associate of Science - AS, Information Technology - Cloud and Virtualization
Western Governors University
Bachelor of Science - BS, Cloud Computing - Multi-Cloud
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