Dan W.

About Dan W.

Results‑driven General Manager and Operations Leader with deep experience in B2B sales, service operations, and business transformation across technology and industrial distribution. Proven ability to scale businesses, lead high‑performance teams, and drive data‑driven execution.My leadership foundation was forged in the United States Navy, where I advanced from E‑1 to E‑5, earned two Navy Achievement Medals, and completed a double‑major Associate’s degree in Telecommunications Systems and Electrical Engineering while deployed. That experience shaped a leadership style rooted in discipline, accountability, and clarity under pressure.In the private sector, I’ve held senior roles at Samsung Electronics America and Fastenal, leading operations management, service leadership, customer escalations, and strategic accounts. At Samsung, I helped build and scale a $1B B2B business, capturing nearly 20% U.S. market share while completing my MBA. At Fastenal, I currently serve as General Manager, delivering a 25% year‑over‑year performance increase within four months through customer‑first strategy, BI‑driven insights, and operational excellence.Core strengths include P&L management, sales operations, service delivery, team development, process improvement, and executive stakeholder engagement. I specialize in simplifying complexity, aligning teams around clear standards, and converting strategy into measurable results.

Experience

1. General Manager(Gm) Operations Manager

   Fastenal

   Jan 2025 — Present · Middlesex, NJ, US

   As General Manager, I lead all branch operations, sales execution, and team development for a high‑volume industrial supply location. My focus is on driving consistent growth, strengthening customer partnerships, and building a high‑performance culture rooted in accountability, teamwork, and continuous improvement.Key Responsibilities & Impact• Oversee full branch operations including sales, inventory, service, safety, and personnel management• Develop and execute a territory‑specific sales strategy to grow revenue, expand market share, and improve profitability• Lead, coach, and mentor a diverse team to achieve performance goals and advance their careers• Build strong B2B customer relationships through consultative selling and tailored supply solutions• Translate KPIs and business metrics into clear, actionable goals that drive accountability and results• Improve operational efficiency through disciplined planning, prioritization, and process optimization• Leverage Microsoft 365, Microsoft Copilot, and Power BI to streamline reporting, enhance communication, and support data‑driven decision making• Ensure a safe, compliant, and high‑performance work environment aligned with Fastenal’s core valuesThis role allows me to combine my operational discipline, sales leadership, and people‑first approach to deliver strong results while developing the next generation of leaders.

Education

• ECPI University

  AAS, Telecommunications Technology

  1998 — 2000

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Project Management

  2010 — 2015

• DeVry University

  BS, Telecommunications Network Management

  2007 — 2009

• Middlesex College

  CCNA

  2003 — 2003