Dan Ulichnie

About Dan Ulichnie

30 + years of leadership achievement within complex, IT environments, spanning IT operations, outsourcing, and IT project management on global scale. Innovative and trusted manager specializing in aligning technology solutions with business objectives for multiple public and private businesses. Service Delivery Management (outsourcing environment) Enterprise Service solutions for IT Infrastructure supporting Desktop, Storage, Backups, Network, Data Center Facilities, and Telecom. Hands-on manager, working closely with executive management on budgeting, planning and complex systems development. Strengths include solid communication, problem-solving skills and adapting to change. Strong experience managing technical staff, including developing, mentoring, performance management and hiring the best employees for the job. Field Service Support for Healthcare accounts supporting Enterprise Service Desk, Desktop, Desktop Engineering, Network Operations & Engineering, Telecom and Data Center Operations.

Experience

1. AVP End User Experience & Acting Chief Technology Office - Information Technology

   OU Health

   Jan 2022 — Present · Oklahoma City, OK, US

   Leading technological innovation and strategy within a rapidly evolving hospital provider space.Responsible for establishing the technology strategy, leading engineering teams, and collaborating with business partners and stakeholders to align technology with organizational goals.Oversees the implementation of new technologies, holds outsourced providers accountable, and builds strategic partnerships to enhance patient care and business growth.Innovation and Customer Experience: Drives innovation by integrating digital capabilities, analyzing technology trends, and improving customer experience through new business models and service delivery programs.

Education

• Pittsburgh Technical College

  Associate's degree, Information Technology

• Southern New Hampshire University

  Computer/Information Technology Administration and Management

Skills

• Disaster Recovery
• Desktop Deployment
• Itil
• IT Operations
• Vendor Management
• IT Service Management
• IT Outsourcing
• Business Process Improvement
• Start-Ups
• Technical Service Support
• P&L Management
• Process Improvement
• Project Management
• Integration
• IT Management
• Healthcare Information Technology
• Service Delivery
• Technical Support
• Desktop Environment
• Voice & Data Convergence
• IT Strategy
• Desktop Computers
• Data Center
• Customer Service
• Staff Management
• Client Relations Skills
• P&L Responsibility
• Outsourcing