Dan Nguyen
Senior Program Manager, Customer Success @ Microsoft | Driving Customer Success, AI Strategy and Business Innovation
- Role
- Senior Program Manager, Customer Success at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dan Nguyen
As a Senior Program Manager at Microsoft, I leverage over a decade of expertise to drive operational efficiencies, optimize pricing strategies, and empower global teams to deliver secure and innovative solutions. My role focuses on enabling AI transformation for customers by automating processes, enhancing reporting integration, and advancing AI and cybersecurity adoption. Collaborating with sales and corporate channels, I ensure that Unified pricing programs unlock value, boost consumption, and foster long-term customer success. Previously, I contributed to global FinTech initiatives at Amazon, streamlining tax and account management systems while improving cross-group accountability. With a strong foundation in leadership, strategy, and data visualization, supported by multiple professional certifications, I am committed to fostering collaboration, innovation, and continuous improvement to meet evolving business needs.
Experience
Senior Program Manager, Customer Success
May 2022 — Present · Redmond, WA, US
Microsoft One Services- Drive operations between other corporate channels to automate the process of existing Interim Unified pricing programs while onboarding new programs under AI Strategy & Business Innovation- Accelerating Unified adoption by delivering secure and competitive pricing solutions that empower customers in their AI enablement journey- Partner with sales leadership and field teams to renew, convert and acquire Unified customers, unlocking value, boosting consumption, and advancing AI and cybersecurity adoption- Manage and scale secure reporting integration, implement automation processes, and enhance operational efficiency.Microsoft Customer and Partner Solutions- Coordinate MCAPS CVP Escalation and Engineering (re)-prioritization- Member of the Executive PM Team, cross collaborate with large global teams to ensure customer success- PM senior level meetings end to end weekly across multiple time zones for the ACR Technical Acceleration Program and Innovation Acceleration Program, hosting 100+ sessions, engaging with 800+ customers globally and unblocking/accelerating billions of dollars- Follow up with external team members, enable/accelerate committed deals.Global Partner Services / Global System Integrator Business- Pipeline/Deal Management for all solutions and regions.($8B+)- Convert uncommitted opportunities to committed deals- Track pipeline/deal status.(top deals, sales stages, pipe progression, co-sell)- Consolidate pipeline sources into one easy to digest view- Revenue tracking against deals closed- Monthly/Quarterly KPI\'s.
Education
Bellevue College
AA, Business Administration
University of Washington Bothell
BA, Finance
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