Dan Sullivan

About Dan Sullivan

A decisive leader who thrives on pursuing challenges others back away from. I am energized by complex and thought provoking enterprise-level problems in fast-paced environments that require thinking outside the box and introducing new strategies, processes, procedures, and technologies to resolve. I am an organizational architect with 25+ years of technical service experience who loves developing and optimizing service delivery team and account management teams to a level of world class efficiency, effectiveness, and profitability. The 3 keystones which build my foundation for leading service and support organizations are:TECHNICAL APTITUDE:I always build a solid base of deep technical knowledge of a company’s solutions to gain a first-hand understanding of the service requirements, customer benefits, and customer challenges for the same. Able to comprehend, articulate, and brainstorm complex technical issues for the benefit of providing product feedback and collaborating on enhancement/improvement opportunities. ANALYTICS: Known as ‘analytic-centric’, I apply this expertise to develop and monitor key performance indicators across the entire service organization to include monitoring and analyzing the performance of the deployed products as well as measuring and optimizing the performance of the account management and service delivery teams. CUSTOMER EXPERIENCE:I believe the customer comes first, and surround myself with those who think likewise. I take pride in motivating and building top-performing teams that deliver superior customer experience regardless of the conditions or situation. In this day and age…simply fixing the customer’s product or application is not enough…it is equally our responsibility to foster the customer’s experience and their resulting satisfaction with the solutions and services provided.

Experience

1. Chief Operating Officer

   Pharmaforce

   Feb 2026 — Present · US

Education

• Multiple

  Bachelor of Science (B.S.), Information Technology

  2000 — 2005

Skills

• Technical Support
• Process Improvement
• Software Installation
• Management
• Networking
• Leadership
• Cross-Functional Team Leadership
• Software Documentation
• Field Service
• Robotics
• Technical Training
• Medical Devices
• Automation
• Business Process Improvement
• Troubleshooting
• Computer Hardware
• Change Management
• Visio
• Electronics
• Project Management
• Customer Service
• Xp
• Electro-Mechanical
• Hardware