Dan Smith
Product Experience Leader @NIQ Brandbank
Signup · Get unlimited contacts
WORK HISTORY
Product Experience Leader @NIQ Brandbank
Norwich, GB
I lead a dynamic team responsible for supporting the full product lifecycle, ensuring seamless delivery and exceptional client experience. My role spans:Business Analysis: Driving clarity by gathering and analyzing business requirements to inform product development.User Acceptance Testing (UAT): Overseeing end-user testing to validate functionality and quality before release.Training & Enablement: Designing and delivering impactful training programs for internal teams and external clients, complemented by comprehensive support packages including “read” and “watch” media.Voice of Customer (VoC): Capturing and analyzing client feedback to identify opportunities for improvement and innovation.Product Collaboration: Partnering with Product Owners to implement enhancements that align with customer needs and strategic goals.Focused on continuous improvement, I ensure our products meet market demands while delivering measurable value to clients and stakeholders.
EDUCATION
Norwich City College
Sports Sciene, PI & II
ABOUT DAN SMITH
I am a seasoned Product Experience Leader with over 16 years of success at NIQ Brandbank, driving innovation, growth, and operational excellence across diverse functions. My career journey spans customer support, sales, training, and product leadership - each role sharpening my ability to solve complex challenges and deliver measurable impact.From building strong client relationships in my early days to leading global training initiatives across Europe and North America, I’ve developed a unique blend of commercial acumen and cultural intelligence. My experience includes managing high-performing teams in Training, UAT, Product Specialists, GDSN, Operations, and Business Analysis - always with a focus on empowering people and fostering continuous development.I thrive on creating strategies that elevate customer experiences, streamline processes, and unlock new opportunities for growth. Passionate about learning and leadership, I aim to bring vision, adaptability, and a results-driven mindset to every challenge.Core Strengths:Global training & stakeholder engagementLeadership & team developmentProduct strategy & operational optimizationCross-functional collaborationDriving innovation and changeI’m excited to connect with organizations seeking a dynamic leader who combines deep industry expertise with a forward-thinking approach to transformation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.