Dan Smith

Senior Supervisor @GoDaddy

Nottingham, GB

I embraced the opportunity to steer departments towards a brighter future, marked by enhanced performance and streamlined processes. Initially, my role encompassed the responsibilities of my prior position, augmented by the leadership of Supervisors and the oversight of departmental performance and progress. Due to my drive and ability, this role has since flourished into the tasks of an Operations Manager. My efforts are focused on pioneering initiatives that drive performance and transformative changes within departments, ultimately driving all-time highs in sales performance & customer satisfaction.• Senior Stakeholder communications, through business reviews and proactive updates • Action plan creation & management• Global cross functional partnership to drive successful adoption of new and existing SOPs• Establish new teams through recruitment and set up• Target setting, scalability and staffing• Development of leadership through coaching, upskilling and career progression• Extensive performance analysis to drive department growth• Effective change management• Driving and maintaining high performing tNPS (67)• HR process management & support