Dan Sippy
Service Delivery Operations Associate Manager | Client Relationship Management | Operations | Customer Experience | Process Improvement Enthusiast
- Role
- Service Delivery Operations Associate Manager (Cl8) at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dan Sippy
Curious by nature, process-minded by choice, and driven by the belief that good business starts with people.With experience across customer service, sales support, operations, and transformation, I’ve spent my career at the intersection of people, process, and performance. Whether it’s helping a team thrive, improving how work gets done, or stepping into cross-functional challenges—I bring clarity, calm, and commitment to the table.I enjoy understanding how things work end-to-end, asking the right questions, and connecting dots between teams, tools, and outcomes. I’ve supported leadership, resolved escalations, built reports, and guided customers and colleagues through change—always with empathy and accountability at the core.Now, I’m exploring new ways to grow—keen on roles that value smart problem-solving, business transformation, and human-centered thinking. Also open to learning more about how to tell my story better (because let’s be honest, that’s a skill too).Looking to connect, learn, collaborate—or just exchange thoughts on building better systems and stronger teams.
Experience
Service Delivery Operations Associate Manager (Cl8)
Jun 2024 — Present · Mumbai, IN
As a Service Delivery Operations Associate Manager at Accenture Mumbai, I led a team of managers and team leads to drive client business growth and strengthen relationships. Collaborating with clients on various projects, I utilized my specialist skills to contribute to project success and enhance client satisfaction.
Education
R. D. National College
Higher Secondary Certificate, Arts
2002 — 2004
Our Lady of Perpetual Succour High School
Secondary School Certificate, High School
1994 — 2002
University of Mumbai
Bachelor of Arts , Political Science & History
2004 — 2008
Our Lady of Perpetual Help School
Middle School Diploma
R. D. National College
High School Diploma
University of Mumbai
Bachelor of Arts
Skills
- Process Improvement
- Management
- Team Building
- Call Centers
- Service Delivery
- Technical Support
- Scrum
- Microsoft Excel
- Team Leadership
- Photoshop
- Coaching
- Troubleshooting
- Performance Management
- Team Management
- Bpo
- Customer Service
- Training
- Customer Satisfaction
- Customer Experience
- Outsourcing
- Editing
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