Dan Shartle
VP Customer Operations @Phoenix Contact USA
Signup · Get unlimited contacts
WORK HISTORY
VP Customer Operations @Phoenix Contact USA
Harrisburg, PA, US
The VP of Customer Operations is accountable for the performance of departmental resources for Customer Care (Service and Support), Sales Operations and Key Account Management. Establish and develop trusting partnerships with our US customers and distributors as well as our international and Global Key Accounts (GKAM). Implement strategies to capture customer experience and improve customer satisfaction.
EDUCATION
CC of the Air Force
AS, Avionics Guidance & Controls
Elizabethtown College
BS, Business
Electronic Institutes
AS, Computer Electronics
SKILLS
ABOUT DAN SHARTLE
Phoenix Contact USA relies on strong leadership and strategic vision to advance its customer operations, and I contribute over 30 years of expertise in this role. Our team focuses on enhancing customer satisfaction by implementing actionable strategies and fostering partnerships with U.S. customers, distributors, and global accounts. My role emphasizes collaboration and trust-building to support customer care, sales operations, distribution partners and key account management. With a career spanning over three decades at Phoenix Contact, I’ve cultivated deep expertise in sales support, sales operations, key account management, and channel strategy. By aligning resources and cultivating a customer-centric approach, we empower our partners to achieve their business goals while enhancing operational efficiency. My commitment to measurable outcomes and fostering relationships drives impactful, long-term success for the organization.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.