Dan Rattigan
Lead Product Designer - Enterprise Saas @Vacasa
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WORK HISTORY
Lead Product Designer - Enterprise Saas @Vacasa
Portland, OR, US
Designed an Enterprise SaaS relocation management platform for a 50+ member customer service team by conducting extensive user research and implementing automated case prioritization. This replaced 190+ manual steps and reduced critical resolution times by 68% across annual customer relocations.→ Built a market rate comparison tool by conducting iterative UX research and implementing data visualization, improving user comprehension from 42% to 87% and reducing pricing-related support tickets by 13% while increasing Weekly Active Users by 30%.→ Developed a cancellation policy reference system for 200+ member customer service team through user research with 30 agents, creating a flexible tool for real-time refund eligibility that reduced call handling time by 19% across annual cancellation requests.→ Launched a self-inspection feature in a progressive web app by researching field ops workflows and designing an intelligent checklist system, replacing costly inspector visits and eliminating bottlenecks across monthly turnovers.→ Created an AI-integrated dashboard for a 100+ person support team through user research with 15 agents, combining ticket history and sentiment data to provide instant customer context across owner accounts.
EDUCATION
Boston College High School
High School Diploma
Emmanuel College (Boston)
BFA, Graphic Design
ABOUT DAN RATTIGAN
I’m Dan, a Lead Product Designer with 14+ years of experience in visual design, UX research, and product strategy, including 4 years focused on Enterprise SaaS.I focus on Enterprise SaaS platforms where inefficiency costs real money and wasted time impacts real people - customer service reps drowning in fragmented tools, field workers juggling multiple apps, and operations teams managing thousands of customer requests daily. Recent Enterprise SaaS wins:→ Built an AI-integrated dashboard combining ticket history and sentiment data to give 100+ support agents instant customer context across owner accounts→ Developed a cancellation policy reference system for 200+ customer service agents that reduced call handling time by 19% across annual cancellation requests I’m seeking a full-time remote Enterprise SaaS design role as an IC on an established product team. I thrive in cultures that value decency, evidence-based product development, and calculated risk-taking in the pursuit of real innovation.Let\'s talk if you\'re working on:Complex workflow optimization • Internal tool design • Enterprise platform challenges • AI integration in operational software D••••••••@gmail.com Portfolio: Key Skills: Enterprise SaaS Design, Workflow Optimization, User Research, Usability Testing, Systems Thinking, AI Integration, Service Blueprinting, Prototyping, Design Systems, Competitive Analysis
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