Dan Rattigan

About Dan Rattigan

I’m Dan, a Lead Product Designer with 14+ years of experience in visual design, UX research, and product strategy, including 4 years focused on Enterprise SaaS.I focus on Enterprise SaaS platforms where inefficiency costs real money and wasted time impacts real people - customer service reps drowning in fragmented tools, field workers juggling multiple apps, and operations teams managing thousands of customer requests daily. Recent Enterprise SaaS wins:→ Built an AI-integrated dashboard combining ticket history and sentiment data to give 100+ support agents instant customer context across owner accounts→ Developed a cancellation policy reference system for 200+ customer service agents that reduced call handling time by 19% across annual cancellation requests I’m seeking a full-time remote Enterprise SaaS design role as an IC on an established product team. I thrive in cultures that value decency, evidence-based product development, and calculated risk-taking in the pursuit of real innovation.Let\'s talk if you\'re working on:Complex workflow optimization • Internal tool design • Enterprise platform challenges • AI integration in operational software D••••••••@gmail.com Portfolio: Key Skills: Enterprise SaaS Design, Workflow Optimization, User Research, Usability Testing, Systems Thinking, AI Integration, Service Blueprinting, Prototyping, Design Systems, Competitive Analysis

Experience

1. Lead Product Designer - Enterprise Saas

   Vacasa

   Mar 2023 — Present · Portland, OR, US

   Designed an Enterprise SaaS relocation management platform for a 50+ member customer service team by conducting extensive user research and implementing automated case prioritization. This replaced 190+ manual steps and reduced critical resolution times by 68% across annual customer relocations.→ Built a market rate comparison tool by conducting iterative UX research and implementing data visualization, improving user comprehension from 42% to 87% and reducing pricing-related support tickets by 13% while increasing Weekly Active Users by 30%.→ Developed a cancellation policy reference system for 200+ member customer service team through user research with 30 agents, creating a flexible tool for real-time refund eligibility that reduced call handling time by 19% across annual cancellation requests.→ Launched a self-inspection feature in a progressive web app by researching field ops workflows and designing an intelligent checklist system, replacing costly inspector visits and eliminating bottlenecks across monthly turnovers.→ Created an AI-integrated dashboard for a 100+ person support team through user research with 15 agents, combining ticket history and sentiment data to provide instant customer context across owner accounts.

Education

• Boston College High School

  High School Diploma

  2003 — 2005

• Emmanuel College (Boston)

  BFA, Graphic Design

  2005 — 2009