Dan Krysh

National Training Manager - Customer Service @Uline

Chicago, IL, US

Lead the Corporate Customer Service Training department, including direct supervision of instructional designers and corporate trainers and indirect supervision of branch trainers. Set department goals, create training, design and communication project plans. Conduct needs assessments, gap analysis and program evaluation to align training and development programs with business objectives and Contact Center operations.Facilitate training, host annual leadership meetings and coordinate annual Customer Service Product Trade Shows

Graceland University

Bachelors