Dan Kramer
Sr Trainer at PREMIER Bankcard| Piano and Vocal Instructor |
- Role
- Sr Trainer at First PREMIER Bank/PREMIER Bankcard
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Dan Kramer
Facilitate and Co-Facilitate Customer Service, Sales Retention, Collections and New…
Experience
Sr Trainer
First PREMIER Bank/PREMIER Bankcard
Jan 2015 — Present · Sioux Falls, SD, US
Facilitate New Hire Onboarding for a variety of departments. Train new hires both in class and virtually through Microsoft Teams for Customer Service, Sales Retention, New Customer Center and Collections. Provide refresher Training on a variety of topics for existing employees. Design and publish online training using Adobe Captivate, Camtasia and PowerPoint. Update Training material and Publish to UKG LMS. Share point, Power BI. Write and Manage Training procedures in Knowledge Management.
Education
South Dakota State University
Bachelor's degree, Music Teacher Education
1990 — 1994
Skills
- Financial Services
- Professional Singer
- Microsoft Office
- Piano
- Teamwork
- Credit Cards
- Class B Cdl
- Social Media
- Business Process Improvement
- Research
- Process Improvement
- Management
- Team Building
- Teaching
- Microsoft Excel
- Powerpoint
- Public Speaking
- Training
- Customer Service
- Microsoft Word
- Foster Care
- Leadership
- Call Centers
- Coaching
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