Dan Jackson
Director of Customer Service @Nexus Rental
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WORK HISTORY
Director of Customer Service @Nexus Rental
Leeds, GB
EDUCATION
Garforth Academy & 6th Form College
GCSE & A Levels
SKILLS
ABOUT DAN JACKSON
An experienced Head of Customer Service, expert in enhancing customer experience at a strategic level and driving change through automation and cultural operational improvements. Key strengths include: utilising the customer journey to assess, develop and execute business requirements to maximise profits and enhance brand reputation; managing large contact centres and outsourced contractual deliverables of FTE, applying strong leadership to deliver a high performing, customer-centric workforce; overseeing retail client relationships to retain and grow a profitable business to business client base; and applying extensive knowledge of technology to deliver complex transformation plans across people, processes and systems.
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