Dan Henkoff

About Dan Henkoff

I am a versatile data analyst and process improvement specialist with extensive…

Experience

1. Operations Manager

   Legacy Community Health

   May 2021 — Present · Houston, TX, US

   Managed multi-clinic pilot testing use of tablets for “sensitive screeners” which identified 2,800 more patients in need of services than previously expected. Developed and conducted trainings, built and refined workflows to streamline processes and significantly decrease cycle times, liaised with third-party software vendor (Logical Innovations), developed tools to track utilization and outcome data, and reported quantitative and qualitative impacts to high-level internal stakeholders.• Spearheading development of new and optimization of existing reports and dashboards, determining how to provide actionable insights that accurately reflected on-the-ground realities while accounting for data quality and capacity constraints.• Managing all operations for vision service line, including troubleshooting, rebuilding workflows, and retraining staff on use of medical devices.• Providing system-level perspective in frequent collaborations with service line medical directors and clinic managers to surface and address areas for improvement, identify and implement best practices, and reinforce value of vertical and horizontal communication.• Scrubbing and rebuilding provider mapping in patient portal to ensure effective processing of patient messages, updated/redesigned front end to be more streamlined and ensure Spanish-language content matched English content, and provide monthly updates on patient portal registration and utilization trends to high-level internal stakeholders.• Leading other projects associated with digital patient engagement, including streamlining patient self-scheduling workflows and facilitating patient access to previously-paper-only forms online.• Liaising between internal specialty service line and support service stakeholders and external vendor representatives on various components of organizational transition from one EHRS (athenaPractice) to another (Epic) – including completing training as a Super User for reporting and clinic management.

Education

• Rice University

  B.A.

  2006 — 2010

• Université Grenoble Alpes

  Study Abroad - Political Science, History, French

  2009 — 2009

• Rice Business - Jones Graduate School of Business

  Master of Business Administration - MBA

  2018 — 2020

• Northeastern University

  M.A.

  2011 — 2013