Dan Hansel
Support Account Manager
- Role
- Support Account Manager (Sam) at Broadcom
- Location
- State College, PA, US
- LinkedIn followers
- 500 followers
About Dan Hansel
Experienced Information Technology Consultant and Entrepreneur with a demonstrated…
Experience
Support Account Manager (Sam)
Nov 2023 — Present · US
Act as a single point of contact for management and/or escalation of all support-related activities by partnering with GS, Customer Success, and Product Development teams.Run recurring meetings with customers to review open Service Requests Participate in Customer Success Executive Business reviews and provide details that identify issue trends, corrective actions, training opportunities based on customer SR data.Oversee and direct Support Request to the proper resources and make use case information available to internal teams to assist with problem resolution Document and deliver formal root cause analyses as needed for critical customer situations
Education
Penn State College of Information Sciences and Technology
Bachelor's degree, Integration and Application
2003 — 2007
Penn State University
Bachelor of Science (B.S.), Information Sciences and Technolgoy
2003 — 2007
Skills
- Filemaker
- Microsoft Exchange
- Integration
- Bigfix
- Hyper-V
- Webhelpdesk
- Data Protection Manager
- Windows Server
- Symantec Security
- Databases
- Network Administration
- Project Management
- File Servers
- Analysis
- Domain Controller
- Sql
- Windows 7
- Troubleshooting
- Servers
- Management
- Microsoft Sql Server
- Cisco Firewall Security
- Social Networking
- Data Analysis
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