Dan Gibbons

Experience

1. Director, Individual Claims

   Mutual of Omaha

   Dec 2016 — Present · Omaha, NE, US

   Ensure strategic alignment, appropriate policies and defined objectives for claims operational services across multiple product lines- Provide senior level decision making authority on claims operations, including sign-off authority, considering contractual requirements, appropriate risk management and key controls- Remain abreast of competitive and industry developments including best practice operating models- Accountable for leading and directing continuous improvement efforts in a way that delivers value add and cost effective services for customers- Develop and manage to quantitative goals, objectives, standards and metrics for the claims organization- Oversees analyses of all legislation, mandates, legal requirements and area results. Maintains compliance with policy, procedure, and generally accepted insurance industry standards- Effectively collaborates with internal and external business partners to ensure support and attainment of Division and Corporate goals and objectives and ensures effectiveness of service delivery to meet business needs.

Education

• University of Nebraska at Omaha

  Bachelor of Business Administration (BBA), Marketing Managment

  2001 — 2005

Skills

• Time Management
• Business Planning
• Microsoft Excel
• Marketing
• Customer Service
• Health Insurance
• Strategic Planning
• Training
• Collaborative Problem Solving
• Change Management
• Claim
• Process Improvement
• Staff Man
• Insurance
• Staff Development
• Business Process
• Policy
• Inventory Management
• Analytical Skills
• Business Process Improvement
• Performance Management
• Teamwork
• Team Building
• Management
• Data Analysis