Dan Burgess

Director Business Support Manager Global Markets Chief Operating Officer Group @Bank of America

Charlotte, NC, US

Business Controls and Governance• Provided oversight of Global Markets Single Process Inventory covering over 275 cross functional processes• Designed and improved processes, workflows, controls, and metrics in conjunction with Risk and Audit partners• Developed and implemented program health reporting routines, including exception based reporting• Served as point of contact for targeted risk assessments and audit issues• Led cross functional technology initiative to stand up a new workflow application utilized across the front lineAML KYC Client Outreach• Led global team of 20 associates supporting Global Markets and Global Corporate and Investment Banking front line units in meeting regulatory Anti Money Laundering Know Your Customer client refresh requirements• Provided analytical and governance support including management reporting, forecast and capacity planning, client population management, restriction and closure oversight, business controls, issue remediation, culture / engagement• Established business analytics and reporting framework supporting bankers, sales, COO, and outreach teams• Redesigned cross functional client restriction and closure process, influencing the adoption of a more controlled risk-based approach to manage client relationships as part of regulatory MRAs Strategic Initiatives• Provided oversight of the Global Markets cost base including review and challenge of all allocated costs• Designed and implemented framework to rationalize costs and collaborate with support partners to drive efficiencies• Focused on creating a culture of prudent expense management by improving stakeholder engagement and partnering closely with senior leaders throughout Global Markets and across enterprise control functions• Led various strategic initiatives including designing routines that allow for more controlled workforce and financial management, drafting workforce proposals, and negotiating with vendors to meet critical business needs

UNC Charlotte Belk College of Business

MBA, Global Business

Wilbur O. and Ann Powers College of Business at Clemson University

BS, Financial Management, Accounting