Dan Arthur
EVP Customer Research and Account Management @Andrew Reise
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WORK HISTORY
EVP Customer Research and Account Management @Andrew Reise
Overland Park, KS, US
Lead our Customer Experience & Market Research practice and am responsible for Account Management of existing strategic accounts at Andrew Reise.
EDUCATION
Kansas State University
Bachelor of Science
SKILLS
ABOUT DAN ARTHUR
I am the EVP of Customer Research and Account Management with Andrew Reise Consulting and have over 20 years of consulting experience across numerous industries including Insurance, Healthcare, Telecommunications, and Retail. My specific expertise includes CX/market research, agile insight communities, customer and employee experience strategy, journey mapping, persona development, experience design, and contact center transformation.I am also a co-author of The Customer Experience Fiasco, an entertaining fable that unravels the complexity of customer experience strategy, and is a must read for executives charged with transforming the experience at their organization.
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