Dan Abarca

About Dan Abarca

Passionate about creating conceptual content, I strive daily to collaborate with and…

Experience

1. Keyholder

   Urban Outfitters

   Mar 2025 — Present · Miami Beach, FL, US

   As a Keyholder at Urban Outfitters, I collaborated with store management to oversee daily operations and deliver exceptional customer experiences in a dynamic retail environment. My role strengthened my leadership, operational, and customer service expertise while aligning with the brand’s creative and cultural ethos. Key responsibilities and skills gained include:Operational Leadership: Executed opening and closing procedures, managed cash handling, processed shipments, and maintained inventory accuracy, ensuring compliance with Urban Outfitters’ visual and operational standards.Customer Experience Excellence: Led by example to foster genuine customer connections, utilizing omni-channel tools like MPOS and POS systems to provide seamless shopping experiences and drive sales.Team Development: Supported onboarding and training of new associates, provided constructive feedback, and contributed to an inclusive, high-energy team environment, enhancing collaboration and performance.Multitasking and Decision-Making: Developed strong multitasking and decision-making skills by balancing operational tasks with customer service priorities in a fast-paced retail setting.Brand Engagement: Communicated Urban Outfitters’ brand messaging and product knowledge effectively, strengthening customer relationships and reinforcing the brand’s cultural values.This experience honed my ability to lead teams, manage retail operations, and deliver customer-centric service, equipping me with transferable skills for dynamic and inclusive work environments.

Education

• Syracuse University

  Bachelor of Science - BS, Public Relations/Image Management

  2018 — 2022