Denniston A. Muir

About Denniston A. Muir

Denniston A. Muir, Jr. attended La Salle University and graduated with a B.A. in Computer Science and Information Technology. Denniston is an ambitious Computer Science - Information Technology Professional looking for a great opportunity at a company that will provide great experience, as well as growth potential. Currently Denniston works at SoftPro Corporation as a Senior Technical Support Specialist. His responsibilities include monitoring tickets in the support queues. Contacting customers to help resolve their technical issues as well as completing their software installations, upgrades, and Migrations. Assist with custom requests such as tutorials of SoftPro’s features and upgrades. Ticketing and note taking, reporting issues and steps to resolve. Creating documentation for company’s Knowledge Base, providing steps on how to resolve known issues, as well as personal research to resolve cases. Assist team in various areas to assure customer satisfaction. Various scheduled projects including Server Migrations and Product Upgrades. Hosted Solutions, working with Active Directory, creating new users, resetting passwords, disabling old users, creating and editing user accounts, Installing hosted software including SoftPro Select and VPN, establishing VPN connection, providing great customer service and ensuring customer satisfaction, creating documents, training materials, and procedures for customers as well as internal Support Analyst. Denniston is described as professional, responsible, and hardworking. He’s highly motivated and always willing to accept new challenges. Denniston has proven himself to be a diligent and disciplined professional with a sharp mind and a passionate attitude.

Experience

1. Implementation Specialist

   CATALIS

   Sep 2022 — Present

   Set up, configure, deliver, and support software implementation projects, including on-site client work.• Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer’s requirements.• Consult with client on best practices for software setup/configuration.• Perform advanced diagnostics and troubleshooting for PTG software.• Perform internal quality assurance testing to ensure that the software will function properly in the client’s environment.• Train end users on the software to ensure their ability to effectively use the software.• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.• Communicate efficiently and effectively both internally with the implementation team as well as with clients.• Facilitate client user acceptance testing (UAT) and go live support.

Education

• Greater North Carolina Jurisdiction Church of God In Christ Academy

  Ordination Licensure Courses, Bible/Biblical Studies

  2017 — 2019

• La Salle University

  Bachelor of Arts (BA), Computer Science And Information Technology

  2006 — 2011

• Liberty University

  Doctor of Philosophy - PhD, Bible Exposition

• Liberty University

  Master of Divinity - MDiv, Theology/Theological Studies

• Morgan State University

  Courses Taken, Computer Science

  2008 — 2009

Skills

• Ticketing Software
• Microsoft Sql Server
• Ticketing Systems
• Social Media
• Data Entry
• Athletics
• Security
• Weight Training
• Computer Information Systems
• Hardware Support
• Software Installation
• Microsoft Technologies
• Netcool
• Access
• Music
• Microsoft Access
• Active Directory Experience
• Cloud Storage
• Hosted Solutions
• Mediation
• Voip
• Vpn
• Microsoft Word
• Hardware Installation
• Team Leadership
• C++
• Technical Support
• Visual Studio
• Bmc Remedy Ticketing System
• Active Directory
• Symantec Backup
• Social Networking
• Site Transitions
• Sql Database
• Computer Science
• Information Technology
• Java
• Customer Service Management
• Microsoft Office
• Sales