Damoses Daniel

About Damoses Daniel

Experienced Senior Customer Service Associate with over [12 years] of dedicated expertise in delivering exceptional customer support across various industries. Proven track record of managing complex inquiries and resolving issues efficiently, ensuring high levels of customer satisfaction and loyalty. Strong ability to lead and train junior staff, implement process improvements, and uphold best practices in customer service. Adept at utilizing CRM software and data analysis to enhance customer experience and streamline operations. Recognized for exceptional communication skills, empathy, and a proactive approach to problem-solving. Committed to fostering positive relationships and promoting a customer-first culture within the organization.

Experience

1. Senior Customer Service Associate

   Pathfinder Business Analysis (P) Ltd

   Apr 2025 — Present · Coimbatore, IN

   Conduct thorough tax research and apply findings to complex client situations.• Lead and mentor junior tax consultants, sharing best practices to improve team performance.• Respond promptly to customer inquiries via phone, email, and chat, maintaining professional standards.• Utilize CRM systems to log, track, and follow up on customer interactions.• Stay updated on new tax laws and regulations to assess their impact on clients.• Successfully retained 100% of clients with an average retention margin of 25%.

Education

• CSI BISHOP APPA SAMY OF ARTS AND SCIENCE COLLEGE

  bachelors of commerce, Business/Commerce, General

  2009 — 2012